Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. Exchange and/or Store credits are. applicable for returns.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Sale items (if applicable)
All sale items are final purchases, they do not qualify for exchange/store credit
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 13763 101 Avenue, Surrey BC V3T0N8,Canada.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed/mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue store credit to the gift giver and s/he will find out about your return.
To return your product, you should mail your product to 13308 Central Avenue, Unit 506, Surrey BC V3T0M4,Canada.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.